Exchange policy

Strict no exchange & no refund policy
We do not offer exchanges, refunds, or returns unless the item has a manufacturing defect or arrives damaged.
  • Any claim for a defective or damaged or missed item must be reported within 48 hours of delivery via email at romebyrm@gmail.com or call +923046972514
  • Customer has to pay the delivery charges in case of exchange
Condition for defective product returns
Defective product claims will be rejected in the following cases:
  • The defect is reported after 48 hours of delivery.
  • The item has been used, washed, altered, or damaged after delivery.
  • The defect is minor and does not affect functionality (e.g., color variations due to screen resolution).The product is a customized or made-to-order item (final sale).
  • The product was purchased at a discounted price (sale items are final sale).
  • The product has already been worn.
Order cancellation policy
Customers can request order cancellations within 12 hours of placing the order.
  • Made-to-order and customized products cannot be canceled.
  • Orders that have already been processed, dispatched, or shipped cannot be canceled.
  • To request a cancellation, customers must contact us at:
  • WhatsApp: +92304697251
  • Email: romebyrm@gmail.com
Refund policy for canceled orders
  • If a cancellation request is approved within 12 hours, store credit or the same value will be issued.
  • Store credit is valid for 30 days only and can be used for future purchases.
  • No refunds will be issued under any circumstances.
  • Cancellation requests made after 12 hours will not be accommodated.
Non-cancellable items
  • Made-to-order or customized items
  • Sale or discounted items
  • Orders that have already been processed, dispatched, or shipped.
Domestic/international orders exchange policy
  • Size exchanges are only accepted within 48 hours of receiving the order.
  • Customers must bear all shipping costs for exchanges unless the mistake was on our end.
  • Any disputed chargebacks without a valid reason will result in legal action.
  • No exchanges or returns are allowed on international orders, unless the mistake was on our end.
  • Once an international order is placed, it cannot be canceled or modified for any reason.
  • Customers who repeatedly cancel orders without a valid reason may be permanently blacklisted from future purchases.
  • Any claim for a defective or damaged item must be reported within 48 hours of delivery via email at romebyrm@gmail.com or call +923046972514 .We will not be able to entertain any claims made after this timeframe.
  • Unauthorized chargebacks or disputes without a legitimate claim will result in legal action, and the customer may be restricted from placing future orders.
Color & design variations
  • Due to lighting, photography, and screen settings, the color or texture of the final product may slightly differ from what is seen on screen.
  • No exchanges or refunds will be issued for color variations.
Chargeback & dispute policy
  • Any unauthorized chargeback or dispute raised without a valid reason will result in the permanent blocking of the customer from future purchases.
  • We reserve the right to take legal action if a false claim or chargeback is made.
  • We will not entertain any claims made after 48hrs of receiving the product.
General terms & conditions
  • Rome holds full discretion over approving or rejecting returns, exchanges, and cancellations.
  • Any return shipping costs and customs duties are the customer’s responsibility.
  • Rome is not responsible for lost, misplaced, or delayed shipments due to third-party courier services
  • Policy updates
    Rome reserves the right to update or modify this policy at any time. Customers are advised to review the policy periodically for any changes.
Important Notes
  • Customized & made-to-order items are non-exchangeable and non-refundable.
  • Sale items, discounted items, and promotional offers are final sale—no exchanges or refunds.Orders cannot be modified or canceled once placed.